FAQ

 1.⁠ ⁠What is E-PrestigeMobile?

E-PrestigeMobile is a hassle-free electric scooter subscription service offering flexible rental plans. Our service includes insurance, maintenance, theft protection, and accident coverage, so you can ride worry-free.

 2.⁠ ⁠How does the subscription service work?

Simply choose a plan that suits your needs, sign up online, and pick up your scooter. Your subscription covers everything—maintenance, insurance, and theft protection.

 3.⁠ ⁠Who can rent a scooter?

Riders must be at least 18 years old and have a valid Driver's license and ID to rent a scooter.

 4.⁠ ⁠Where do you operate?

We currently operate in [your location]. Stay tuned for future expansion!

Pricing & Plans

 5.⁠ ⁠What are the available subscription plans?

We offer hourly, daily, weekly, and monthly rental plans. Visit our Pricing page for details.

 6.⁠ ⁠What’s included in the subscription?

Your subscription includes:

 7.⁠ ⁠Are there any hidden fees?

No, our pricing is transparent! However, late returns, damages beyond normal wear, and violations may incur additional charges.

 8.⁠ ⁠How long does the battery last?

Our scooters typically last 6 hours or 52 miles on a full charge. Battery life depends on terrain and riding style.

 9.⁠ ⁠Where can I charge the scooter?

You can charge the scooter at any standard electrical outlet using the provided charger.

10.⁠ ⁠Where am I allowed to ride?

You can ride in designated areas, bike lanes, and permitted roads. Please follow local traffic laws and avoid restricted zones.

11.⁠ ⁠Do I need a driver’s license?

A driver’s license is required, but riders must have a valid ID and follow all safety regulations.

12.⁠ ⁠What happens if my scooter is stolen?

Our subscription includes theft protection. If your scooter is stolen, report it immediately, and we’ll guide you through the next steps.

13.⁠ ⁠What should I do in case of an accident?

Ensure your safety first, then contact us right away. Your subscription includes accident coverage, and we’ll assist with any necessary procedures.

14.⁠ ⁠How do I book a scooter?

You can book directly through our website at www.e-prestigemobile.com. Choose your plan, complete the payment, and you’re ready to ride!

15.⁠ ⁠Can I extend my rental?

No! You cannot extend your rental through our website at the moment, we are only offering four (4) plans

16.⁠ ⁠How do I return the scooter?

Return your scooter to the designated location at the end of your rental period. We’ll check the scooter for any damages before completing your return.

17.⁠ ⁠What if I have an issue with my scooter?

If you experience any issues, contact our support team immediately, and we’ll arrange for repairs or a replacement.

18.⁠ ⁠How can I contact customer support?

You can reach us via:

📧 Email: e.prestigemobile@gmail.com

📞 Phone: (246)-843-5642

📍 Visit Us: Pelican Village, Princess Alice Highway, Bridgetown Barbados